EDIMS Support and Training is conducted peer-to-peer by our team of experienced professionals — the best in the business.

The Best in the Business

EDIMS training and support team is the best in the business. Our support professionals have an average of over 8 years of experience. Our training and implementation team includes practicing ED clinicians, billers and coders, and IT professionals.

Rapid Response

With EDIMS, support is always there, all the time. Our Client Support Teams are on-call 24/7/365, and they respond immediately to resolve any problem as quickly as possible. They are trained and experienced in managing any issue that comes up, whether that issue is purely within the EDIMS system or not.

Peer-to-Peer Training and Implementation

The proper training of your staff is key to the successful implementation of any IT project. Accordingly, EDIMS training is done on a peer-to-peer basis — EDIMS IT people train your IT people, EDIMS clinicians train your clinicians. Our team works with you to develop the on-site training schedule around your needs and preferences, to ensure your team is ready for “go-live”.

Our “go-live” team consists of EDIMS users that embed themselves in your department to ensure your team has all the answers they need and can maximize the full potential of EDIMS.

Contact Us


Support and Training

At A Glance

  • On-site, peer-to-peer training and implementation support
  • Responsive support from experienced professionals
  • Designated site managers
  • 24/7/365